Return + Shipping

IN STORE RETURN POLICY:

- We accept returns and exchanges on full priced items within 14 days of your purchase date.

-Returns must be scent free, unworn, unwashed, and with all tags attached.

-All SALE ITEMS ARE FINAL and cannot be returned or exchanged.

-All jewelry, bralettes, accessories, (including handbags, hats, sunglasses, hair accessories, and scarves ) are FINAL SALE.

ONLINE RETURN POLICY:

- We accept returns and exchanges on full priced items within 14 days of your purchase date.

-Returns must be scent free, unworn, unwashed, and with all tags attached.

-All SALE ITEMS ARE FINAL and cannot be returned or exchanged.

-All jewelry, bralettes, accessories, (including handbags, hats, sunglasses, hair accessories, and scarves ) are FINAL SALE.

Where do I send my return to?:

*PLEASE EMAIL HELLO@TROYTHREADS.COM TO GET INFORMATION ON WHERE TO RETURN YOUR ITEM*

*PLEASE INCLUDE ORIGINAL INVOICE WITH THE RETURN*

*THE CUSTOMER IS RESPONSIBLE FOR RETURN SHIPPING COSTS*

After we receive, inspect, and accept your item you will be issued a refund or store credit.

Please allow 3-4 business days for us to receive your return, and 7-10 business days for our return department to process your store credit.

SHIPPING:

TROY THREADS IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES*

All orders are processed in 1-3 business days. 

You will receive a confirmation email with a tracking number once your package has left our store. Orders typically take 3-6 days from shipment date to be delivered.