RETURN POLICY
IN STORE RETURN POLICY:
- We accept returns and exchanges on full priced items within 14 days of your purchase date.
-Returns must be scent free, unworn, unwashed, and with all tags attached.
-All SALE ITEMS ARE FINAL and cannot be returned or exchanged.
-All jewelry, bralettes, accessories, (including handbags, hats, sunglasses, hair accessories, and scarves ) are FINAL SALE.
ALL CONSIGNMENT ITEMS ARE FINAL SALE & CANNOT BE RETURNED OR EXCAHNGED.
ONLINE RETURN POLICY:
- We accept returns and exchanges on full priced items within 14 days of your purchase date.
-Returns must be scent free, unworn, unwashed, and with all tags attached.
-All SALE ITEMS ARE FINAL and cannot be returned or exchanged.
-All jewelry, bralettes, accessories, (including handbags, hats, sunglasses, hair accessories, and scarves ) are FINAL SALE.
Where do I send my return to?:
*PLEASE EMAIL HELLO@TROYTHREADS.COM TO GET INFORMATION ON WHERE TO RETURN YOUR ITEM*
*PLEASE INCLUDE ORIGINAL INVOICE WITH THE RETURN*
*THE CUSTOMER IS RESPONSIBLE FOR RETURN SHIPPING COSTS*
After we receive, inspect, and accept your item you will be issued a refund or store credit.
Please allow 3-4 business days for us to receive your return, and 7-10 business days for our return department to process your store credit.
SHIPPING:
TROY THREADS IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES*
All orders are processed in 1-3 business days.
You will receive a confirmation email with a tracking number once your package has left our store. Orders typically take 3-6 days from shipment date to be delivered.